Having a toll free 800 number for your business is essential to many enterprises. Unfortunately, many entrepreneurs don’t test their 800 numbers to see just how effective they are. Like with any marketing technique, 800 numbers must be tested and analyzed for efficiency. Here’s how: use a split run to find out if the number is actually paying for its own cost. Split it into these parts:
- Toll free number usage
- Buyer-paid regular number usage
- Unlisted phone number usage
You will determine the total money gained based on each of these separate types of calls, then compare that to the cost of the toll-free number. Using this method you can determine if your toll free number is actually effective, costwise.
Of course, there are other reasons to utilize toll-free numbers too. They may provide so much customer goodwill that it would be a mistake to cancel them even if they don’t generate funds. These factors must all be considered when setting up your business communications systems.